Key Benefits

• Instant Call Management: Gain the ability to instantly connect, redirect, or terminate calls with a click. This immediate control enhances customer support efficiency and allows for quick adaptation to changing situations.
• Dynamic Call Routing: Effortlessly redirect calls to the appropriate department or representative based on real-time data and predefined criteria, ensuring customers are always connected to the right person.
• Call Monitoring and Analytics: Monitor live calls with ease, accessing detailed analytics and real-time data. This includes metrics such as call duration, caller location, and more, which can be used to refine customer service strategies and improve operational efficiency.
• Customizable Call Flows: Design and implement custom call flows tailored to your business needs. From simple forwarding rules to complex multi-step IVR systems, our intuitive interface allows for easy setup and modification.
• Seamless Integration: Integrate Real-Time Call Control with your existing CRM, helpdesk, or other business systems. This ensures a unified workflow, where call data and customer interactions are seamlessly synchronized across platforms.
• Security and Compliance: CALLR ensures that all real-time call interactions are secure and compliant with industry standards and regulations. This includes encryption and data protection measures to safeguard sensitive information.

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Use Cases

• Customer Support: Enhance customer support operations by allowing agents to control call routing and handling in real-time, reducing wait times and improving customer satisfaction.
• Sales Teams: Equip sales teams with tools to monitor and intervene in calls, providing real-time assistance and maximizing conversion opportunities.
• Engage with customers: Perfect for call tracking services needing instant call control and redirection to ensure timely response.

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