X CONNECT DATA CENTER

Interactive Voice Response (IVR)

Customize call routing based on Caller Line Identification (CLI), called number, or time of call to ensure optimal agent assignment. Prioritize important callers and manage your queue in real time for efficient customer service.

DTMF

Build custom IVR with "Press 1" scenarios.

Click to call

Let customers call you with a single click on your website or on mobile. Put two users in contact without disclosing their number to each other.

In & Out Conferencing

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Voicemail detection

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Smart Virtual Assistant

Setup assistants that can be plugged to your database to handle specific scenarios, like reschedule a restaurant meeting or send a selection of properties that match the lead's search.

Keywords

Define and track any specific keywords relevant to your business.

Sentiment Analysis

Take a step back and learn how leads and customers feel after interacting with you. Use this information to gauge the quality of leads, or to coach your agents.

Intent

Automatically identify hot leads based on specific keywords and patterns that you can customize.

Call Transcription

Automatically generate transcripts, summaries and analysis of any call.

Audio Library

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Multilingual Speech recognition

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Multilingual Text to Speech

Automatically convert text transcripts into speeches in English, French, German and Dutch. Select the gender and set the right accent. Example usecase : waiting message.

Call recordings

Seamlessly record every call

Unique Callrs

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Call geographic origins

Learn the geographic origin of each caller

Call duration

Track the duration of each call (redondant?)

API Integration

Callr integrates seamlessly with your martech stack through our well-documented API and SDKs

Mixpanel Integration

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Google Analytics Integration

Enhance your understanding of lead generation by integrating Callr's API with Google Analytics.

Sources

Know the marketing origin of every call, track the performance of each campaign and adjust your tactics.

Call Detail Record (CDR)

Capture all the data produced during phone calls, including : calling and called number, type of number, caller country and region if possible, precise timeline of the call (time of call initialization, answered and hang up), who hang up, total duration of the call, its price, precise timeline of the key(s) pressed, etc.

Data capturing

Capture content and data from any SMS to enrich your customer knowledge

Make.com Automation

Build Callr into your stack with our open APIs, an array of SDKs, and detailed tutorials.

CRM INTEGRATION

Plug-and-play integration with CRMs like Salesforce, Hubspot or Pipedrive.

Webhooks

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DLR

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GSM & UNICODE Support

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Alerting & Marketing Compliance

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Long Virtual Numbers

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Short Code

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Custom Sender

Generate custom sending numbers in 200 countries.

Outbound

Send automated notifications and alerts from custom phone numbers.

Inbound

Let customers send messages to custom numbers. Usecases include booking meetings or confirming appointments.

Zapier & API Automation

Zapier & API Automation

Inbound & Outbound Calls

Callr addresses all your calling needs. Thanks to our smart routing system, we are able to offer competitive prices that decrease with your volume of calls.

Global Numbers provisioning

As a registered carrier, Callr leverages direct fiber interconnections with top tier 1 carriers for reliable service in over 220 countries. Regardless of your location, Callr provides access with localized numbers and network connectivity.

Data push

Customize call routing based on Caller Line Identification (CLI), called number, or time of call to ensure optimal agent assignment. Prioritize important callers and manage your queue in real time for efficient customer service.

Data fetch

Our Data Fetch feature provides businesses with the capability to access, retrieve, and utilize external data seamlessly during live interactions from . This feature allows for real-time data integration, enhancing the quality of customer interactions and enabling more informed decision-making.

Business & Opening hours handling

Our Business & Opening Hours Handling feature enables businesses to efficiently manage communication channels based on their operational hours. This ensures that incoming calls, messages, and other interactions are handled professionally and consistently according to your defined schedule.

Low-code scripts

Callr offers YAML code samples, detailed documentation, and a dedicated support team to accelerate your go-to-market in business communications projects.

E-mail & SMS Notifications

Keep users informed with instant notifications for incident alerts, delivery updates, appointment reminders and transactional messages.

Secure & Encrypted

Callr offers state-of-the-art data encryption as well as TLS & SRTP SIP.

Registered carrier

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Real time control

Real-Time Call Control with API: Take complete command of your calls as they happen. Our robust API allows you to dynamically modify call flows, add participants, play audio, and gather input, all in real time.

Global footprint

2 virtual POP (USA and Singapour) and 2 physical racks in France with dedicated fiber network.

IAX

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Global reach

Generate local inbound numbers in 80 countries, and make calls in 220 countries.

SIP Trunking & IAX

World-class SIP, SIP TLS and SRTP service with elastic trunking, instant provisioning, direct interconnections and secured connections. Compatible with all major VoIP softwares: Asterisk, Freeswitch, Vicidial, FreePBX...