Automated SMS and voice alerts allow SeniorAdom to prevent crises

Who is SeniorAdom?

Many handicapped and elderly people find themselves living alone. If they fall or faint, they might not be able to contact a relative or caregiver, which could lead to serious health risks. To address this problem, the SeniorAdom system detects a fall or significant lack of movement from the person living alone.  A series of sensors placed on the walls learn the client’s normal movement patterns, triggering alerts sent to family members or an emergency service center if they aren’t behaving normally.  If the client doesn’t confirm that everything is ok, someone can rush to their home immediately to provide aide. Today, SeniorAdom, a successful solution in the eHealth industry, works with 800 clients based in France. They’re currently working on expanding in Europe, and have received the ‘Exapad label’ of confidence after a 9-month testing period.

The challenge: a reliable SMS and voice system you can trust in case of emergency

For SeniorAdom, trustworthy, fast and automated notifications are essential. “Right from the beginning, we knew we needed a reliable technology that could automate SMS and phone calls,” explained Vincent Kraus, Co-founder of SeniorAdom.  “We decided on CALLR because they were the only local company at the time doing the kind of automated call routing we needed.  We’re very happy with them - in 3 years we’ve never had a major problem, and their support team is extremely reactive.”

The SeniorAdom system includes two kinds of notifications – precautionary and critical – that can be sent in a combination of three ways: via email, SMS or phone call.  Precautionary notifications are optional, and they can be configured by the client in a web interface.  The idea is to tailor notifications according to the client’s particular habits.  For example, family members can receive an SMS (sent automatically via CALLR) or email if their grandmother doesn’t use the kitchen before 10am, or doesn’t return home before 9:30pm.

We decided on CALLR because they were the only local company at the time doing the kind of automated call routing we needed.  We’re very happy with them - in 3 years we’ve never had a major problem, and their support team is extremely reactive.” Vincent Kraus, Co-founder of SeniorAdom

Phone calls are the most reassuring in stressful situations

Critical notifications, which indicate a serious risk for the person living alone, are always done via phone call.  If a SeniorAdom sensor detects a fall or faint, their box plays a pre-recorded message asking if the resident is alright. If the resident does not confirm that everything is ok by clicking on the gateway, CALLR automatically calls a preassigned person, usually a relative, informing them of the situation. If they answer, CALLR connects them with the resident in a call thanks to the intercom system within the box.  If no one picks up, automatic calls continue to be made to up to three people.  At this point, if there is no response, the call is then handed off to a different system and redirected to a 24/7 emergency service center. Vincent explains why phone calls are the best means of communication in these scenarios: “Older generations aren't always comfortable using mobile apps, reading push notifications or even using SMS.  Phone calls are familiar to everyone, and are the most reassuring and reliable way of communicating in these emergency situations.”

Easy, fast API integration

SeniorAdom has made CALLR an integral part of their system, sending around 40 SMS and 15 phone calls per day via CALLR’s API. “The API integration was done by our developer team, and was quick and smooth,” noted Vincent.  “In three years, we’ve never thought about switching to a competitor – we trust CALLR and are very happy with their service.”